PapersLead takes pride in being a true partner in providing you non-stop writing service. We value our relationship with our clients, which is why we offer them unlimited revisions without charging them any additional cost. All you need to do is to forward us an email, pinpoint the problem with the order and that’s it, you are done. You can send us an email regarding the revision or you can browse through your client area, provide the comments, and click “Request Revision.” We are diligent with our work and strive to justify all your requirements. Note down that we also have a standard revision policy in practice. We will take 24 hours minimum to complete your 1st revision whilst the 2nd revision marked by you will take 48 hours minimum to complete. The 3rd revision round would take approximately 72 hours to complete. Also note down that we might send you minor revisions way ahead of time because the time span mentioned above depends entirely on the nature of the changes requested from your end. The minor changes will be delivered on an immediate basis, while the major changes will take some time until our team comes up with something that us up to your expectations.
Despite that we stand behind every order to provide accurate results, matchless quality, and quickest turnaround, we make sure that you save maximum bucks all along the line. We would offer you 100% refund if there was a mistake regarding the payment such as double payment, identical orders, etc. We offer 70% refund if we have assigned your order to a writer, less than half of the deadline has passed and still we didn’t deliver it to you. Similarly, if we have assigned your order to the concerned writer, more than half of the due delivery time has passed, and we didn’t deliver you the order then you will get a 50% refund. We don’t consider you eligible for any type of refund if you don’t fall in any of the above-mentioned categories.
When it comes to the quickest delivery time without compromising on the quality, we depend on our large team of professionals. Our whole team works day and night to ensure every order is delivered on time, or even before time. 99.98% of our orders are completed far before the deadline. We make sure that in any case, you receive your order within the set deadline. We take every order as our top priority and our customer support staff never leaves you unattended. This is to make sure you can keep an eye on your order every step of the way. Kindly, do check your junk/spam email folder frequently because, at times, our emails are sent to your spam folder directly. In such a case, the order is marked complete at our end, but as it is still residing in your junk or spam folder, it is incomplete from your end. Hence, we recommend that you check your junk/spam folder together with your client/user area to update yourself about the order status. If you are unsure about any of our services or your order, email us or give us a call anytime as our support agents are available 24 hours a day and 7 days a week to answer your queries.
In rare cases, few orders may be delayed because of their complexity. We have already stated it clearly in our Delivery Time Policy that " Difficult/Complicated orders may get tardy and might take additional time than anticipated earlier."
As a company with a good reputation, we do understand that situations may arise at times when a customer goes for order cancellation. It is to be noted here that if you inform us in time, then your order cancellation process will be executed accordingly. On the other hand, if you inform us at the eleventh hour, then we may not be able to honor your request.